FAQs

What's Included?

Resorts & Lodges: breakfast, lunch and dinner at the main restaurants. Soft drinks, house wine, local beer, juices, water, tea, coffee served during meals. Bars serves snacks, soft drinks, house wine, local beer, selected spirits & cocktails, juices, water, tea during assigned times. Daily entertainment activities. Free welcome drink to all arrivals. Beach towels, sun beds and beach umbrellas.

What's NOT Included?

Resorts & Lodges: spa treatments, optional tours, premium drinks and imported liquors, internet access ( except where specified ), medical Assistance ( except in Maldives where is included ), boutique items, transportation, phone calls, scuba diving and watersport activities, airport taxes. For any other activities not mentioned in “What’s Included” list an extra charge may be applied.

Can I drink the water?

Since all our resorts and lodges have water filtration plants on property, the water in your room is safe but not for drinking. Bottled water is included in our all inclusive service and available during meals and at our bars all day at no additional charge.

Should I get vaccinated before going?

Vaccinations are not necessary for Maldives where two of our resorts are located. Vaccinations are not obligatory to Kenya and Tanzania, however, we suggest that you consult your doctor for more information and advice.

Is a visa required to travel to your resorts and lodges?

Visas are required to enter in Maldives, Kenya, Tanzania and Zanzibar and passports must be valid for 6 months from date of entry. Please contact your travel agency or the airline you are traveling with for information on entry visa requirements and costs.

How much cash should I carry?

Since everything is included in our resorts and lodges, you will not need much extra cash while staying in the hotel and most major credit cards are accepted. (MC, & VISA). The purchase of optional services from the resort outlets will be done by signing all charges to the guest's room folio. Cash cannot be accepted at any of the revenue outlets. However, if you are planning to travel off property for shopping and such, we recommend to take some cash along as most vendors do not accept credit cards. Additionally, you may want to carry small bills for tipping.

How can I arrange tours outside the resort and lodge?

A variety of local tours are available from all our hotels at additional cost. Reservations can be made at the resort's Tour Desk. Please inquire about this when you arrive.

Are beach towels provided by the resorts?

Yes, beach towels are provided by the resorts.

How do I arrange transportation to the resort or lodge?

If you book your stay through our online reservation system you will be allowed to add one or the return transfer from the Airports to the hotels. Otherwise reservations can be made by contacting directly our hotels, resorts and lodges. Contact details are available in our “Contact Us” page.

What are the transfer times from the airport to the resort and lodges?

Maldives:

from Male’ Airport to Diamonds Athuruga Beach & Water Villas: 35 minutes by sea plane.

from Male’ Airport to Diamonds Thudufushi Beach & Water Villas: 35 minutes by sea plane.

Zanzibar:

from Stone Town Airport to Diamonds Star of the East: 1 hour by car or bus

from Stone Town Airport to Diamonds La Gemma dell’Est: 1 hour by car or bus

from Stone Town Airport to Diamonds Dream of Zanzibar: 45 minutes by car or bus

from Stone Town Airport to Sandies Neptune Pwani Beach: 45 minutes by car or bus

from Stone Town Airport to Sandies Mapenzi Beach: 45 minutes by car or bus

Kenya:

from Mombasa Airport to Diamonds Dream of Africa: 1 hour and 45 minutes by car or bus

from Mombasa Airport to Diamonds Malindi Beach: 1 hour and 45 minutes by car or bus

from Mombasa Airport to Sandies Tropical Village: 1 hour and 45 minutes by car or bus

from Mombasa Airport to Sandies Coconut Village: 1 hour and 45 minutes by car or bus

from Nairobi Airport to Exploreans Mara Rianta Camp ( Masai Mara Air Strips ): 1 hour by airplane

Tanzania:

from Arusha Airport to Exploreans Ngorongoro Lodge: 1 hour and 30 minutes by car or bus

Can I make a reservations for dining or on site activities before I travel?

Reservations for dining (most restaurants don't require reservations), scuba diving, watersports, tennis, etc. can be made by contacting directly our hotels, resorts and lodges. Contact details are available in our “Contact Us” page.

Do I need to bring an electrical adapter?

Electricity is 220 V 50 Hz. But don't worry about bringing your hair dryers; they're already provided in every room.

Is nude sunbathing allowed at Planhotel resorts?

Nude or topless sunbathing is forbidden by law in Maldives, Kenya and Tanzania.

Can your resorts and lodges accommodate food allergies?

You can rest assured that we'll will work very closely with you and our chef can ensure that the appropriate meals are available. Please provide us with you arrival date and booking number as well as your name and the resort at which you will be vacationing so that arrangements can be made for you to speak with the chef on arrival.

What is the dress code for the restaurants at night?

Resort daytime dining: dress shorts or jeans are permitted. Swim wear must be dry and covered.

Resort Evening dining: dress pants for gentlemen. Shirts with sleeves and collar. Dress shoes. On most nights you will need to dress casually elegant or elegant. This all depends on the restaurants you wish to dine in. None of our restaurants require a jacket to be worn.

Sandies Resorts

Kenya

Zanzibar

Sandies Neptune Pwani Beach

What is the dress code for the restaurants at night?

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